Freequency Ask Question

1. How does the site work?

 = You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time – and voila, you are done. A Jibontory representative will then deliver your order right to your home or office.

2. How long does it take for me to receive my order?

 = Products are delivered within 12 hours after the order is received in Dhaka. And within 24 hours throughout Bangladesh.

3. How do I pay?

 = We accept cash on delivery and we also have Online Credit Card and Online bKash service. Don’t worry, our Jibontory representatives should always carry enough change.

4. What is your return and exchange policy?

 = Return options are available at time of delivery. If you do not like the product you can immediately return to our delivery agent. (Only Applicable in Dhaka city)

5. How do I change my shipping address?

 = You can change shipping information inside My Accounts of the Dashboard.

6. How do I track the status of my order?

 = Order status are updated in the Dashboard. If you require quicker updates contact our helpline.

7. How do I receive customer support?

 = Customer support is available through Phone, Facebook / Whatsapp and Email.

8. Do you ship to my country?

 = We deliver to any location in Bangladesh.